Travel insurance is a great option to offer your guests because it gives them peace of mind about cancellations. There is nothing worse for the guest than having to cancel a vacation while realizing that they're past the refund period, which mean...
We here at OwnerRez have always prided ourselves on being kind and thorough with our customers. Every customer service request is not only fielded quickly, but in way that covers every part of the problem. Our goal is not only to get answers out...
Yesterday, we released a major update that adds travel insurance to OwnerRez. Your guests can now buy a travel insurance policy directly through the system at the same time they accept their quote. It only takes one click of the mouse. Also, on...
I've prepared a screenshot tour so that users who have not yet received any inquiries can see how it looks. If you don't know how to get your inquiries to show up in OwnerRez, I wrote an article about that a few days ago. This is a soup to nuts...
Yesterday, I discussed how the new inquiry management works. Today, I wanted to address a question posed to me by a user - what's with the format of the inquiry email addresses? When we were designing the process, we wanted to make sure that the...
