| Topic | Posted |
|---|---|
General Help and Questions » Security Deposit Amount, Hold Date, and Release Date FieldsHi Damon, Currently, we do not have field codes for those items. However, I know that those and others are on the list to add. I believe there were some issues with how to represent them in the ev… (Posted Jul 8, 2013 7:52 AM) |
Jul 8, 2013 7:52 AM |
General Help and Questions » Fields in new scheduled emails not displayingHi Damon, No. Scheduled emails are only ever auto-created for FUTURE bookings. If you add a template and leave the "add to current bookings" checkbox selected, it will only apply to any bookings w… (Posted Jul 5, 2013 10:22 PM) |
Jul 5, 2013 10:22 PM |
General Help and Questions » Fields in new scheduled emails not displayingI took the liberty of looking at your template. You've fixed the field code issue (notice how it's showing in Preview mode now?) but you've set the template to be disabled. Because it's disabled, n… (Posted Jul 5, 2013 7:33 AM) |
Jul 5, 2013 7:33 AM |
General Help and Questions » Fields in new scheduled emails not displayingHi Marinas Edge, That checkbox is used to control what happens to the scheduled emails already in place for current bookings. So when you add or update templates, it allows you to update all the c… (Posted Jul 5, 2013 7:31 AM) |
Jul 5, 2013 7:31 AM |
General Help and Questions » I HAVE A WEBSIGHTHi 5STAR, Can you be a little more specific about your website and what you would like to integrate? If you share your website, I can look at it and give you some pointers. Currently, there are tw… (Posted Jul 3, 2013 7:42 AM) |
Jul 3, 2013 7:42 AM |
General Help and Questions » iCal RequestHi Marinas Edge, I did see it. Thanks for the request! Not sure if we can do all of that, but we'll definitely discuss it. -Michelle (Posted Jun 25, 2013 1:49 PM) |
Jun 25, 2013 1:49 PM |
General Help and Questions » Urgent help needed -Security deposit CHARGEIf for some reason the security deposit amount isn't large enough to cover all the damages, or the bank has already released the security deposit (rarely but sometimes happens) you can still use the … (Posted Jun 24, 2013 1:19 PM) |
Jun 24, 2013 1:19 PM |
General Help and Questions » Urgent help needed -Security deposit CHARGEHi Jon, Simply go to the booking in question can click on the Security Deposit tab. Click the Release button and you'll be presented with several options. Click the second option of "Reserve all b… (Posted Jun 24, 2013 1:18 PM) |
Jun 24, 2013 1:18 PM |
General Help and Questions » Security Deposit - Change amount after bookedYes, that's correct. For anyone else who stumbles onto this topic looking for the same answer, you do the following: - Open the booking - Click on the security deposit tab - Click the "Change Sched… (Posted Jun 20, 2013 10:00 AM) |
Jun 20, 2013 10:00 AM |
General Help and Questions » Accepted CardsYes, exactly. The only ones we have a fixed rate on (2.95% flat) is MasterCard, Visa and Discover. (Posted Jun 18, 2013 11:30 AM) |
Jun 18, 2013 11:30 AM |
General Help and Questions » Accepted CardsMasterCard, Visa, Discover and Amex can all be accepted by our Woodforest/SecureNet merchant accounts. Diner's Club is owned by Discover so that's included as well UNLESS you're talking about Diner… (Posted Jun 18, 2013 10:12 AM) |
Jun 18, 2013 10:12 AM |
General Help and Questions » Security Deposit Email TemplatesTomorrow or Friday we're doing a release that: * Expands the inquiry workflow a bit (eg. allows for multiple email addresses and phone numbers) * Exposes public guest forms for second payments and s… (Posted Jun 12, 2013 7:24 PM) |
Jun 12, 2013 7:24 PM |
General Help and Questions » Security Deposit Email TemplatesI don't. We only include that line by default because many owners like to send a followup survey or review request after the guest departs. For instance, TripAdvisor (which is powered by FlipKey) h… (Posted Jun 12, 2013 5:36 PM) |
Jun 12, 2013 5:36 PM |
General Help and Questions » Security Deposit Email TemplatesHi Marinas Edge, Open the security deposit email template and click the "Use Default" button at the bottom right. That will pre-fill the body (and other fields) with what we automatically send if y… (Posted Jun 12, 2013 10:00 AM) |
Jun 12, 2013 10:00 AM |
Blog Comments » Custom fields for email templatesYou're absolutely right. That's one of two things we'd like to include in the upcoming email changes. The other one is the ability to have multiple TO, CC and BCC fields. However, both of these th… (Posted Jun 7, 2013 9:43 AM) |
Jun 7, 2013 9:43 AM |
General Help and Questions » Pictures included in QuotesHi Michelle, Sorry for the delay in getting back to you. As you know, we don't yet have the ability to include pictures in the email editor through an easy point-and-click image selector. However,… (Posted Jun 7, 2013 9:38 AM) |
Jun 7, 2013 9:38 AM |
Blog Comments » Custom fields for email templatesHi Glenn, Thanks for your feedback. We've seen a lot of use so far from multi-property owners, but I see your point about needing to store things per booking. We have a lot more updates coming to … (Posted Jun 5, 2013 7:30 AM) |
Jun 5, 2013 7:30 AM |
General Help and Questions » Credit Card for Security Deposit entered by guestYes, I'm going to check with the devs to see if we can remove that check. If so, the fix may go out very quickly. :-) (Posted May 30, 2013 11:05 AM) |
May 30, 2013 11:05 AM |
General Help and Questions » Credit Card for Security Deposit entered by guestWe plan on providing scheduled reminders for payments and security deposits where non-CC payers get reminders and/or can update their card info, switch to card (from check) and other things. At the … (Posted May 30, 2013 10:57 AM) |
May 30, 2013 10:57 AM |
General Help and Questions » Credit Card for Security Deposit entered by guestI'm sorry - you're right. That form checks first to see if a security deposit was scheduled, which isn't really necessary for the form to function. We should yank out that check. If they have no c… (Posted May 30, 2013 10:31 AM) |
May 30, 2013 10:31 AM |
